1. Overview

At Syntech Biotech, we prioritize product quality, safe handling, and customer transparency. Due to the sensitive nature of research materials, our refund and return policy is strict and designed to ensure product integrity and compliance.

2. Research Use Only (RUO) Notice

All products are sold strictly for Research Use Only (RUO).

  • Not for human consumption
  • Not for medical, diagnostic, or therapeutic use
  • Buyers are fully responsible for proper use and compliance with local regulations

Once purchased, the buyer assumes full responsibility for handling and storage.

3. Eligibility for Returns

Returns are only accepted under the following conditions:

  • Product received is damaged or defective
  • Incorrect item was shipped by our team
  • Package is missing items from the order

To qualify for a return:

  • You must report the issue within 48 hours of delivery
  • Proof (photo/video) of the issue is required

4. Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used products
  • Products not stored properly after delivery
  • Change of mind or incorrect ordering
  • Products damaged due to mishandling after delivery

5. Refund Policy

If your return request is approved:

  • Refunds will be processed to the original payment method
  • Processing time: 5–10 business days
  • Shipping charges are non-refundable

In some cases, we may offer:

  • Replacement product instead of refund
  • Store credit for future orders

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately with order details
  • Provide clear evidence (images/video)
  • We will investigate and resolve the issue as quickly as possible

7. Order Cancellation

  • Orders can only be cancelled before processing or dispatch
  • Once shipped, orders cannot be cancelled

8. Shipping Returns

If a return is approved:

  • Customers may be required to ship items back
  • Return shipping costs may be the responsibility of the customer unless the error is ours

9. Quality Assurance

All products are handled under strict quality standards. However, due to the nature of research compounds, we do not guarantee results from usage.

10. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on this page.

11. Contact Us

For refund or return inquiries:

Email: contact@syntechbiotech.com